Revive FAQ

How do I rent a Revive power bank?

Rent by tapping your NFC card or phone, or by scanning the QR code on the station screen via the Revive Sharing App. Take your power bank once released from the slot.

How do I return the power bank?

Insert it into any empty slot at any Revive station. The rental stops automatically. You can find all Revive stations either via webapp.revivesharing.com or via the App map. For each partner venue we state their opening times, address and number of available rental and return slots.

Do I have to return it to the same station?

No, you can return our power banks to any Revive station.

What devices can I charge?

All major smartphones via built-in Lightning (iPhone) and USB-C cables.

Where are the charging cables located?

The charging cables are integrated on the back of the power bank. Pull the suitable charger cable (Lightning (iPhone) and USB-C) out to use and push back the cable firmly before returning the power bank into the station.

How long does it take to charge my phone?

Typically our fast charge power banks charge 35-40% charge within 20 minutes; full charge in 50–60 minutes. The charging levels also depends on how much you use the device while charging your phone (for example: video streaming) or if you even charge 2 devices at the same time.

How many charges can I get from a single power bank?

A fully charged power bank can provide about 1.5 to 2 full smartphone charges.

Can I rent more than one power bank?

Yes, you can rent multiple power banks at the same time.

Can I charge two devices at once?

Yes, two devices can be charged at same time, one with USB-C and one with Lightning cable. However, be aware charging speed is slower when two devices are connected.

My phone is dead and I have no access to my mobile payment options. Can I still rent?

Yes. You can rent using a contactless physical card. Depending on the automated risk feedback from our payment processing partner Stripe (we have no influence on their risk assessment algorithm) or your own bank's requirements (might be bank specific risk algorithms or even your own self-configured risk settings), entering your pincode might be mandatory via the point-of-sale (POS) PIN terminal.

How can I find a nearby Revive station?

Use the Revive web app map (https://webapp.revivesharing.com) or the Revive Sharing App.

Are the power banks sanitized or cleaned?

Yes, Revive power banks are regularly cleaned during maintenance.

Can I travel to other cities or countries with the power bank?

Yes. Return it at any Revive station. Revive currently has power bank rental stations in Spain and The Netherlands but is expanding fast across Europe. To find rental and return stations abroad, use the Revive webapp map (https://webapp.revivesharing.com) or the Revive Sharing App.

How can I contact Revive for help or feedback?

Please leave us a message on our website (https://revivesharing.com/#support) and we will get back to you as soon as possible.

How much does it cost to rent a power bank?

Pricing varies by venue. Please check in the Revive webapp or at the physical venue power bank rental station for the specific costs before renting from that location. (Within the first 5 minutes you can return the power bank free of charge.) Charges are based on fixed time blocks, with a daily maximum so you're never billed beyond a fair cap. However, if a power bank is not returned within the clearly stated maximum rental period of 48 hours, an overdue charge of 2× the daily maximum fee plus a €30 late-return fee will apply. To enable this, we place a refundable deposit via pre-authorization. The initial deposit equals the regular price of the first rental interval. As you continue using the power bank and enter additional billing intervals, the deposit is increased step-by-step to reflect the accrued rental charges. Once you return the power bank within 48 hours, the final settlement is made. If the power bank is not returned within 48 hours, the deposit is retained and the overdue charges described above apply.

How are rental times billed?

Rental time is billed in fixed time blocks, and any partial block is rounded up to the next full block. For example, where 30-minute blocks apply: if you rent for 36 minutes, you're charged for two 30-minute blocks, since each started block counts as a new payable cycle.

Do I pay a deposit?

Yes. We place a refundable deposit via pre-authorization when you start a rental. The initial deposit equals the price of the first rental interval. As you continue using the power bank and enter further billing intervals, the deposit is increased step-by-step to match the accrued rental fees. When you return the power bank within 48 hours, we finalize the charges and release the deposit back to you. If the power bank is not returned within 48 hours, the deposit is retained and the overdue charges described above apply.

Why do I see two charges on my bank statement?

You may see two entries because the deposit pre-authorization and the final rental charge are processed separately. The first entry is a temporary deposit hold (not an actual charge). It secures the rental and may increase step-by-step if you keep renting into additional billing intervals. The second entry is the final rental charge that confirms the total amount once you return the power bank. After the final charge is completed, the deposit hold should automatically be released and disappear from your statement. Some banks display pre-authorizations longer than others, so the hold might remain visible for a few days even though it's already being released on our side. If it doesn't disappear after a reasonable bank processing period, please contact your bank or our support team.

What happens if I don't return the power bank?

You can use the power bank normally during the maximum rental period (up to 48 hours). If it is not returned after those 48 hours, the rental is treated as a non-return and an additional fee is charged equal to: 2 × the daily maximum fee + €30. From that point on, the power bank is considered kept/purchased by the user. If it is returned later, the non-return fee is not refunded.

What if I lose or damage the power bank?

If a power bank is lost or damaged and can't be returned, it is handled the same way as a non-return. You may keep renting it for up to the maximum rental period (48 hours). If it is not returned after that time, the rental is treated as a non-return and an additional fee is charged: 2 × the daily maximum fee + €30. From that point on, the power bank is considered kept/purchased by the user. Returning it later does not reverse or refund the non-return fee.

How can I pay?

Contactless card (NFC), Mobile wallet (Apple Pay, Google Pay), Maestro (including Revolut), iDEAL (Dutch payment method), QR code payment via our web app.

Can I get an official invoice for my rental?

Yes. All Revive rentals are invoiced in compliance with Spanish tax regulations. For detailed information about how invoices are issued, anonymous invoices, VeriFactu, and how to request a personalized invoice, please refer to Section 5: E-Invoicing. Invoice or refund requests can be submitted via our support page: https://revivesharing.com/#support

Deposit refund timing CaixaBank (up to 25 days)

Refunds to CaixaBank cards can take up to 25 calendar days to appear in your account. Unfortunately, this is outside of our control. We're sorry for the inconvenience caused by CaixaBank's internal processing procedures, which can feel unnecessarily slow for customers.

Why you may temporarily see "double charges" on CaixaBank bank statement

CaixaBank often does not display pre-authorizations separately. As a result, a deposit hold may look like a second charge for a few days, even though only one payment was actually processed. The extra amount is a temporary hold and will be released automatically by the bank.

How to obtain proof of payment

If your bank asks for proof, please contact Revive. We will provide an official receipt or invoice to support your claim.

Why isn't my phone charging?

Press the power button, check the cable connection, and make sure your phone's cable port/opening is clear and unobstructed. In many cases, the issue is that the protective phone case is too tight, so the charging cable and your phone don't "click" in properly. If that happens, please try removing the phone case. If the power bank still doesn't charge, please return it and swap it for another one. You can return the power bank free of charge within the first 5 minutes. For that reason, we recommend checking that the power bank works properly immediately after you receive it.

How do I check the battery level?

Press the power button. 3 lights = 100% battery level (equals about 2-3 hours of charging capacity), 2 lights = 66% battery level (equals about 1.5-2 hours of charging capacity), 1 light = 33% battery level (equals about 45-60 minutes of charging capacity).

What if no power banks are available at the station?

If all power banks at one of our stations are all in use (and is therefore temporarily out of power banks), please check the Revive map in our web app (webapp.revivesharing.com) or in the Revive Sharing App to find the nearest station with available units. Availability is updated in real time.

What if the station is full and I can't return the power bank?

If all return slots at a station are full, please use the Revive map in our web app (webapp.revivesharing.com) or in the Revive Sharing App to locate the nearest station with an available return slot. In most cases, another nearby station will have free space. If you can't find a free return slot close by, please contact our support team via the app or website and we will help you immediately.

Are Revive power banks rechargeable?

Yes, in most cases. You can recharge the power bank at home using a standard USB-C cable. Please note: a small share of older models may not support recharging. Also, rechargeability is not guaranteed if the power bank is kept after the maximum rental period and overdue fees are applied. In normal rentals, however, Revive power banks are usually rechargeable.

What are the power and specifications of Revive powerbanks?

Battery Capacity: 8,000 mAh (Lithium Polymer Battery), Maximum Output Power: 22.5W (supports fast charging), Material: Fireproof ABS Shell (V0-rated for fire resistance), Certifications: CE / FCC / RoHS / MSDS / UN38.3 compliant, Interfaces: built-in Lightning and USB-C cables, Protection: Over-temperature, over-charge, over-discharge, over-current, over-voltage, and short-circuit protection.

How are Revive powerbank rentals invoiced?

All Revive powerbank rentals are automatically invoiced. Unless the rental is made via the Revive app or web app with registered personal details, the invoice is issued as an anonymous invoice, comparable to invoices generated by vending machines or automated terminals, in line with Spanish fiscal regulations. All invoices are generated digitally and registered in accordance with current Spanish tax requirements.

What is VeriFactu?

VeriFactu is the Spanish Tax Authority's real-time invoice verification system operated by the Agencia Tributaria (AEAT). All Revive invoices: Are generated in compliance with VeriFactu requirements, Are digitally registered with the Spanish tax system, Include a QR code that allows verification of authenticity and integrity via the AEAT. This ensures: Full compliance with Spanish tax regulations, Invoices that cannot be altered after issuance, Legal validity for audits, tax reviews, and accounting purposes.

Why is my invoice anonymous?

For rentals made without prior registration in the Revive app or web app, Revive is legally required to issue an anonymous invoice. This is standard practice for automated payment systems such as: Parking machines, Vending machines, Public transport terminals. No personal data is collected at the moment of rental unless it is explicitly provided by the user.

What data does Revive store for anonymous rentals?

For operational, refund, and compliance purposes, Revive may request or store the following transaction-identifying data: Exact rental period (date and time of start and end), Rental location (venue name), Bank name of the card used, Last 4 digits of the payment card. This data is used exclusively to: Identify a specific transaction, Process refunds, Investigate technical or billing anomalies. It is not used to issue personalized invoices unless explicitly requested by the user.

Is my payment proof sufficient for accounting or reimbursement?

In many cases, yes. For anonymous rentals, Revive can provide: A copy of the VeriFactu-compliant anonymous invoice, A Stripe payment confirmation (transaction proof). Together, these documents may be accepted for: Expense reimbursement, Internal accounting, Personal record keeping. Final acceptance depends on the internal policies of your employer or the requirements of your tax advisor.

Can I request a personalized (named) invoice?

Yes. A personalized invoice can be issued after the rental, upon request. This may be required, for example, if: Your employer requires a named invoice, You need the invoice for VAT or tax reporting purposes. Personalized invoices are issued only after the relevant transaction has been correctly identified.

What information do I need to provide to request a personalized invoice?

To uniquely identify the rental and correctly issue a new invoice, the following information is required: Rental identification details: Exact rental date and time (start and end), Rental location, Bank name used for payment, Last 4 digits of the payment card. Invoice details (if applicable): Company name, Full name of the user, Street and house number, ZIP code, City, Province (if applicable), Country. Without complete and accurate information, a personalized invoice cannot be issued due to VeriFactu compliance requirements.

How does the invoice update process work?

The process works as follows: 1. You submit all required rental and invoice details, 2. Revive verifies the transaction internally, 3. A new corrected invoice is issued in accordance with VeriFactu rules, 4. The invoice is registered with the Spanish Tax Authority, 5. You receive the updated invoice with a new QR code. Important: Original invoices cannot be edited, Corrections are issued as formal replacement invoices, as required by law.

Can invoices be modified retroactively?

No. Direct modification of issued invoices is not legally permitted. Under Spanish tax law and VeriFactu rules: Invoices are immutable once registered, Only a corrective or replacement invoice can be issued. This protects both users and the tax authorities against manipulation or retroactive changes.

How can I verify that my invoice is valid?

You can verify your invoice by scanning the QR code printed on it. You will be redirected to the Spanish Tax Authority (AEAT), where you can: Confirm the authenticity of the invoice, Verify its registration, Check its integrity. This verification is official and independent of Revive.

Why does Revive require detailed information for refunds or invoice requests?

Because anonymous rentals do not contain personal identifiers by default, Revive must rely on transaction-specific data to: Avoid incorrect refunds, Prevent fraud, Ensure correct fiscal reporting, Comply with Spanish tax regulations. This approach is standard practice for regulated automated payment and vending systems.

Why doesn't a rental I made appear in my app's rental history?

Sometimes it takes a few minutes for an order to appear in your rental history in the Revive Sharing App or the Revive web app. If the power bank was released successfully, your order has been created successfully.

Why is a rental I made, whereby I already returned the power bank, not closed in my app's rental history?

Sometimes the app needs a few minutes to update. If the station accepted the power bank, the rental is closed. In extremely rare cases (less than a quarter of one percent of rentals), the POS may not finalize properly, so the rental can still show as active. If this happens, contact support and we'll close it and refund any incorrect charge immediately.

Can I get an official invoice for my rental?

Yes. All Revive rentals are automatically invoiced. The type of invoice issued (anonymous or personalized), how invoices can be verified, and how corrections or replacements work are explained in Section 5: E-Invoicing. For support requests, please contact Revive via: https://revivesharing.com/#support

How can I dispute a charge or request a refund?

Please send an email to spain@revivesharing.com including the following details: Name of the venue where the power bank was rented, Rental start date and, if possible, the start time, Return date and time (if already returned), If you returned it at a different location: name of the return venue, Your full name, The last 4 digits of the card used. If you paid with Apple Pay (iPhone/Apple Watch) or Google Pay: These wallets use a virtual card number, so the last 4 digits may differ from your physical card. You can find them here: Apple Pay (iPhone / Apple Watch): Open Wallet → select the card used → tap "i" / Card Details → find Device Account Number → share the last 4 digits. Google Pay: Open Google Wallet / Pay → select the card used → Card details → find the virtual card number → share the last 4 digits. If you see multiple virtual/device numbers linked to the same card, please include all relevant last-4 digits so we can match your payment correctly. Our customer service team will get back to you within 24 hours.

What are the LED indicators for on the power bank?

3 lights = 100% battery level (equals about 2-3 hours of charging capacity), 2 lights = 66% battery level (equals about 1.5-2 hours of charging capacity), 1 light = 33% battery level (equals about 45-60 minutes of charging capacity).

Do I need an app to rent?

No. The app is optional. You can rent a powerbank instantly by: Tap & go (contactless payment), or Using your bank card directly at the station. No mandatory app download or registration required.

Contacting Revive partner management and CS

Contact person: see business card of your current contact person, Email: spain@revivesharing.com, Message via social messenger services like WhatsApp/Insta/etc.: show QR code

Information staff should collect from users for complaints